Return, Exchange, and Refund Policy
Our warehouse processes orders on the business day following 2pm PST. You may cancel your order without incurring any processing fees if you contact our support before 2pm PST. However, we are unable to accept cancellation requests after 2pm PST.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To qualify for an exchange, your item must be unused and in the same condition that you received it. It should also be in the original packaging.
Please provide proof of purchase and ensure the request is made within 30 days from the date of purchase.
To return an item for a refund, please ensure the product is unused and in its original condition, with all tags and packaging intact.
Returns must be requested within 30 days] from the date of purchase, and a receipt or proof of purchase is required. Refunds will be processed once the returned item is received and inspected.
To start a return, you can contact us at support@CosPro-usa.com. or fill out the form on Contact Us page
Please note that returns will need to be sent to the following address. Please note that entering your Original Order Number and the Return Merchandise Authorization (RMA) Number on the shipping label is a MUST.
Attention: Return Department
Order No.: [MUST enter the original Order number]
17870 Castleton St #258,City of Industry, CA 91748, USA
If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at support@CosPro-usa.com.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
If the damage was caused by the delivery company, we will need to file a claim with them, so please provide proof such as pictures.
Please note that if the product is damaged intentionally or unintentionally by the customer, no return or refund will be eligible.
Yes, our corporate gifting products are customized per your instruction. Unless we customize them incorrectly, these items are not returnable or refundable. Therefore, please review and approve the customized item carefully before finalizing your order.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at flyoninc@gmail.com.