COSPRO USA

Yes, you can add special instructions to your order by typing your note in the Order Note box on the Cart page. However, please note that this will serve as an order instruction and not a gift message. Currently, we do not offer gift messaging or gift wrapping services.

Our warehouse processes orders on the business day following 2pm PST. You may cancel your order without incurring any processing fees if you contact our support before 2pm PST. However, we are unable to accept cancellation requests after 2pm PST.

If your shipping address is within California, our online system will automatically include a sales tax of 7.75%. This tax amount will be added to your order total and collected on behalf of the California Department of Tax and Fee Administration (CDTFA).

To get further assistance with your order, you can contact our customer service team by emailing us at support@CosPro-USA.com.

Alternatively, you can use the live chat feature located at the bottom right corner of our website.

Additionally, you can submit an online form through our Contact Us page.

Our products come with a standard 2-year warranty.

To activate your warranty, please register the purchased products on our website within 30 days of receiving your order. This registration ensures that your warranty information is readily available for any future claims within the warranty period. To begin the warranty claim process, please click here.

For wholesale or resell our product, please visit our wholesale program here.

For purchasing in bulk for consumer use, please visit our Corporate Gifting Program here or Contact Us page here

Currently CosPro USA offers UPS and USPS as below:

UPS:

• UPS Standard
• UPS Ground Saver
• UPS Ground
• UPS 3 Day Select
• UPS Next Day Air Saver

USPS:

• First Class
• Ground Advantage
• Priority Mail

Our warehouse typically fulfills orders on the next business day, Monday through Friday. The delivery timeframe for your package depends on the shipping option you select during checkout and the distance between our warehouse and your destination address.

Of course. When we fulfill your order, our system will update your order with a tracking number and auto-trigger an email to you. You may click on the tracking number in the email or your order in your online account on our website, to learn when the order will arrive at your door.

If you're not seeing any movement in the tracking information for your order, don't worry! Sometimes, it can take a little while for the tracking information to update, especially during busy periods or if your order has just been shipped.

However, if it's been more than 3 business days since your order was dispatched and there's still no movement in the tracking, please reach out to our customer support team. They'll be happy to investigate further and provide you with the latest information on your order's status.

We exclusively ship to physical addresses within the 48 contiguous United States. Unfortunately, we currently cannot ship to Alaska, Hawaii, APO/FPO addresses, or US Protectorates (such as Puerto Rico). Additionally, we do not offer international shipping services outside of the United States.

Unfortunately, we only deliver to verified physical addresses. We do not deliver to PO Boxes.

Depending on factors such as value, shipping considerations, or size, some items may be shipped with Signature Required (Direct Signature Required). In such cases, a signature from someone at the household will be necessary upon delivery. Alternatively, arrangements can be made to pick up these items and sign for them at the nearest UPS or FedEx location by contacting UPS or FedEx directly.

Opening a UPS or FedEx Delivery Manager account provides additional options for managing your deliveries. Once you've received tracking information after your order has shipped, you can check the status of your shipment and see if it indicates 'Signature Required.' This will allow you to make arrangements for someone to be available at the address to sign for the delivery.

If you receive your item and notice any damage, please follow these steps promptly:

1) Take clear photos of the damage, including both the shipping box and the item itself.

2) Immediately email us at support@CosPro-USA.com and attach the photos.

3) Our team will reach out to you directly to guide you through the next steps.

4) It's crucial not to discard the packaging materials or boxes, as this could affect your claim with the shipping company.

Thank you for your cooperation, and we apologize for any inconvenience caused. Your satisfaction is our priority, and we'll work swiftly to resolve the issue.

If your shipment was stolen after delivery at your doorstep, please follow these steps:

1) Check the Delivery Status: Verify the delivery status of your package through the tracking information provided. Ensure that it was indeed marked as delivered.

2) Check with Household Members or Neighbors: Inquire with household members or neighbors to see if they received the package on your behalf or witnessed any suspicious activity.

3) Review Surveillance Footage: If you have surveillance cameras installed, review the footage to see if there is any recording of the theft or any suspicious activity around the time of delivery.

4) Contact the Carrier: Reach out to the carrier (e.g., FedEx, UPS) who handled the delivery. Provide them with the tracking number and details of the theft. They may initiate an investigation and provide guidance on next steps.

5) File a Police Report: Contact your local law enforcement agency to report the theft. Provide them with any relevant information, including the tracking number, delivery details, and any evidence you may have.

6) Contact CosPro USA Customer Service: Inform us at CosPro USA about the theft. We can assist you with filing a claim or arranging for a replacement shipment. Additionally, inquire about insurance coverage for the shipment through CosPro USA's customer service.

7) Consider Preventative Measures: To prevent future incidents, consider requesting signature confirmation for deliveries, using a secure delivery location, or installing security measures such as video surveillance or package lockers.

Remember to document all communication and steps taken regarding the theft for your records and to facilitate resolution with the carrier and retailer.